Privacy policy
This policy explains how Aleana's Bridal (“we”, “us”) collects and uses your personal information when you visit this website, contact us, book an appointment or sign up for our news.
What we collect
- When you contact us: your name, email address, phone number and anything you tell us in your message.
- When you book an appointment: your name and contact details, your event date, the people coming with you, and any notes or photos you share about the dress you are looking for.
- When you sign up for our news: your email address and, if you give it, your name.
- When you share your story or a review: what you write, the photos you send and how you would like to be named.
- When you browse: information about your visit, such as the pages you view, how you reached our site, your browser and device, collected through cookies and similar technologies (see Cookies below).
How we use it
- To answer your questions and arrange, confirm and remind you of your appointments.
- To help you find and order your dress and any alterations, and to keep a record of what you ordered.
- To send you news, offers and event invitations, if you asked for them. You can unsubscribe at any time using the link in any email.
- With your permission, to share your story or review on our website or social media.
- To understand how our website is used and to improve it.
- To meet our legal and accounting obligations.
Where the law asks us to have a reason for using your information, we rely on taking the steps you asked for before an order or appointment, our legitimate interest in running and improving our business, your consent (for marketing emails and non-essential cookies), and our legal obligations.
Who we share it with
We never sell your personal information. We share it only with companies that help us run our business, such as our booking and customer management software, our email and text message providers, our payment processor and our website analytics provider, and only so they can provide their service to us. We may also share information when the law requires it.
This website is provided by CloudBridal, which hosts it and processes what you send through its forms on our behalf, under a data processing agreement with us. Photos you share with your story are stored privately and delivered only to us.
Cookies
Our website uses cookies that it needs to work, such as remembering your choices. With your consent, it also uses analytics and marketing cookies, which tell us how visitors find and use the site. You can change your choice at any time, and your browser settings let you block or delete cookies.
We also count visits without cookies. A visit is counted with a code made from your IP address and browser using a key that changes every day, so the code cannot recognize you from one day to the next.
How long we keep it
We keep your information for as long as we need it for the purposes above, including any period the law requires us to keep records of orders and payments. Then we delete it or make it anonymous.
Your rights
Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to object to or limit how we use it, and to withdraw your consent at any time. To make a request, contact us using the details on this website. You may also complain to your local data protection authority.
Children
Our website is not meant for children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.
Contact us
If you have any questions about this policy or your personal information, contact Aleana's Bridal using the details on this website.